Shipping Policy

Effective Date: February 1, 2026 | Version: 1.1 | Arch Hardware, LLC

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. General Shipping Information

• We ship within the United States and to Canada only.
• Expedited shipping options (Next Day, 2‑Day) may be available for qualifying products.
• We ship to Alaska and Hawaii. Shipments to U.S. territories (e.g., Puerto Rico) may be supported. Shipping to military addresses (APO/FPO) is not guaranteed and may require confirmation.
• We do not ship to P.O. Boxes.

2. Carriers & Methods

• For small parcel shipments, we use UPS as our standard carrier.
• Freight and oversized shipments are handled by various carriers based on order requirements.
• Customers cannot use their own freight accounts or carriers for shipments.

3. Order Processing & Lead Times

• Handling times vary by product. Lead times are displayed on each product page and depend on inventory and manufacturing schedules.
• Orders are not processed or shipped on weekends or holidays.
• Orders received before 12:00 noon CST may ship the same day, depending on product type and availability. Larger or custom-packaged products may require additional processing time.
• Backordered items typically ship when all items in the order are ready, unless otherwise arranged.

4. Freight & Oversized Items

• Orders exceeding 8 feet in length or 150 pounds require freight shipping.
• Freight delivery options (such as liftgate service or inside delivery) must be arranged in advance and may incur additional charges.
• Freight shipments may be delivered to residential, commercial, or job site addresses depending on carrier availability. Customers are responsible for ensuring delivery access.

5. Shipping Costs & Options

• Shipping rates are calculated in real time at checkout.
• We do not offer flat-rate or free shipping thresholds at this time.
• Additional charges may apply for oversized, heavy, or irregularly shaped items and will be calculated during checkout when available.

6. International Shipping (Canada)

• We offer UPS Ground service to Canada.
• Customers are responsible for all duties, taxes, and brokerage fees (Delivered At Place – DAP).
• Tracking information is provided for Canadian shipments.
• Insurance is not included.

7. Lost, Delayed, or Damaged Shipments

• Arch Hardware, LLC is not responsible for shipping delays once the order has left our facility.
• Customers are responsible for filing claims with carriers for lost, delayed, or damaged shipments and must follow carrier deadlines and procedures.
• Optional shipping insurance is not available through our store at this time.
• Signature requirements may vary depending on the order and carrier.

8. Local Pickup & Delivery

• We do not currently offer warehouse pickup or local delivery services in Texas.