Privacy Policy

Effective Date: February 1, 2026 | Version: 1.1 | Arch Hardware, LLC

This Privacy Policy explains how we collect, use, and share information when you visit our website or make a purchase from Arch Hardware, LLC.

1. Information We Collect

• Personal identifiers, such as your name, email address, billing and shipping address, and phone number.
• Account information, such as login credentials if you create an account.
• Payment information, which is processed securely through third-party payment processors. We do not store full credit card numbers on our servers.
• Device and usage data, such as IP address, browser type, time zone, and cookies.
• Order history and customer support interactions.
• Voluntary information you provide, such as product reviews, survey responses, or contact form messages.

2. How We Use Your Information

• To fulfill and manage orders, payments, shipping, returns, and customer service requests.
• To communicate with you about your account, orders, delivery updates, or support inquiries.
• To send marketing communications (you may opt out at any time).
• To improve website performance, functionality, and user experience.
• To detect, prevent, and investigate fraud or other unauthorized activity.
• To comply with legal obligations and enforce our policies.

3. How We Share Your Information

• We do not sell your personal information.
• We may share personal information with trusted third-party service providers under contractual obligations to protect your data.
• Service providers may include payment processors, shipping carriers, email and messaging platforms, web analytics providers, and IT/security vendors.
• We may disclose information to comply with law, regulation, subpoena, or other legal process, or to protect our rights and safety.
• In the event of a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction, subject to reasonable confidentiality protections.

4. Cookies & Tracking Technologies

• We use cookies and similar technologies to enable core website functions (such as shopping cart and checkout), understand site performance, and improve user experience.
• You may adjust cookie settings through your browser. Disabling certain cookies may impact site functionality.
• You may opt out of certain analytics tracking using available opt-out tools (such as the Google Analytics Opt-out Browser Add-on).

5. Email Communications

• We may send transactional emails related to your order, shipping updates, returns, or customer service requests.
• We may also send marketing communications. You may unsubscribe from promotional emails at any time using the link in the email.

6. Data Retention

• We retain personal information only as long as necessary for the purposes described in this policy, or as required by law, accounting rules, or legitimate business needs.

7. Your Choices and Rights

• You may access, update, or correct certain account information through your account settings.
• You may request that we delete certain personal information, subject to legal and transactional retention requirements.
• You may opt out of marketing communications at any time.
• To exercise any of these rights, please contact us using the contact information provided below.

8. Data Security

• We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
• While we use reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure.

9. Children’s Privacy

• Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

10. Policy Updates

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
• Any updates will be posted on this page with a revised Effective Date.