Return Policy

Effective Date: February 1, 2026 | Version: 1.1 | Arch Hardware, LLC

This Return & Refund Policy explains when returns are accepted and how refunds are processed.

1. Return Eligibility

• Standard catalog items may be returned in accordance with this policy.
• Custom products, special orders, and bulk orders (50+ units) are not returnable.
• Sale or clearance items are final sale and cannot be returned.
• Returned items must be unused, undamaged, and in resalable condition.
• Opened items may be returned only if they are unused and undamaged.
• Arch Hardware, LLC reserves the right to refuse returns that do not meet the conditions outlined in this policy.

2. Return Timeframe

• Customers must request a Return Authorization Number (RAN) within 30 days of the shipment date.
• After a RAN is issued, the returned product must be received within 15 days.

3. Return Process

• To begin a return, request a RAN by phone or through our website contact form.
• The RAN must be clearly written on the outside of the return package.
• Returns should be shipped to our main business address (listed below).

4. Return Shipping

• Customers are responsible for all return shipping costs.
• Arch Hardware does not provide prepaid return labels.

5. Restocking Fees & Deductions

• A 25% restocking fee applies to approved returns.
• Original shipping and handling charges are non-refundable.

6. Refunds

• Refunds are issued after inspection and approval of returned products.
• Refunds are applied to the original payment method.
• Store credit and exchanges are not offered.

7. Unauthorized Returns

• Returns received without a valid RAN may be refused.
• Unauthorized returns may be returned to the sender at the sender’s expense.