Any deviation from the drawing shown in our online catalog is considered custom order, would it be size, finish etc... Custom orders cannot be cancelled or returned once production begins. No refunds.
Austin county sales tax will be applied to all sales which delivery will be made in the state of Texas.
All prices are quoted FOB Sealy, TX unless otherwise noted. We use UPS as a carrier for small packages. UPS does not deliver to PO Boxes.
If your order is longer than 8' and/or heavier than 150 pounds, UPS small packages will not handle it. Regular freight shipment will be needed, our website can handle some freight requierement, for large quantity please contact us for a better price accuracy.
Shipment to CANADA:
We propose UPS Ground service to Canada, our prices do not includes dues & duties.
Arch Hardware, Inc. is not liable for any damages to goods sustained during shipment. Buyer is responsible for filing any damage claims with freight carriers and is subject to the rules of the freight carriers regarding the timing and processing of claims.
We accept Visa, MasterCard, Discover and American Express credit cards, as well as PayPal. All orders placed on the web site will need to be paid for with a credit card prior to shipping. All cancelled orders are subject to a processing fee of 10%.
At Arch Hardware, LLC. we warranty our products for a period of one (1) year from the date of shipment to the original buyer. We will replace or repair products not in conformity when returned during the warranty period. This warranty is void if the goods have been damaged by accident, misused, modified or repaired by anyone other than Arch Hardware.
Only catalog items may be returned (no custom parts will be accepted). Buyer must request a Return Authorization Number (RAN) before shipping any product back. Buyer must request a RAN within thirty (30) days of the date of the shipment in order to be considered and the product must be returned within 15 days of issuance of RAN at buyer's expense. Arch Hardware will not issue a RAN for any custom made product/ special order/bulk order over 50 units. All return goods should be in a resalable condition, after inspection a credit will be issued as originally billed minus freight and handling & restocking fee. Handling and restocking charge of 25% will apply.
All unauthorized returns will be refused.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, mailing address, phone number or other details to help you with your experience. We collect information from you when you register on our site, place an order or enter information on our site. We may use the information we collect from you when you register, make a purchase, sign up for our newsleeter or use certain other site features in the following ways: - to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested; - to quickly process your transactions; -to send periodic emails regarding your order or other products and services; - to follow up with them after correspondence (email or phone inquiries).
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third party products or services on our website.
We have over 30 years of experience in the metal industry. We typically specialize in high-end applications, either residential or commercial.